Question 1

Is remote support safe?

Accepted Answer

Yes — we use industry-standard encrypted tools (AnyDesk / TeamViewer / Quick Assist) that require your one-time approval. You can watch the session live and end it any time.

Question 2

How does remote support work?

Accepted Answer

Book a service and pay securely. A certified technician calls you and sends a one-time session link. Once you approve, they connect, fix the issue, and disconnect — usually within 30–90 minutes.

Question 3

Which remote tools do you use?

Accepted Answer

We use AnyDesk and TeamViewer for full sessions, and Microsoft Quick Assist for Windows-only quick fixes. All tools require your explicit permission for every session.

Question 4

What if my issue is not resolved?

Accepted Answer

If we genuinely cannot resolve the issue, we refund 100% of your payment. Customer satisfaction is non-negotiable.

Question 5

Can I get support on weekends?

Accepted Answer

Yes — we operate 7 days a week, 9 AM to 11 PM IST. Business Support customers get priority response, even on holidays.

Question 6

Do you support Mac computers?

Accepted Answer

Our core expertise is Windows PCs and laptops. We offer limited support for macOS (printer, email, basic software) — please WhatsApp us first to confirm.

Question 7

Do I need to install anything?

Accepted Answer

Just one small remote tool (AnyDesk or TeamViewer) — under 5 MB. We guide you through it on the phone before the session starts.

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